Support
We're here to help you get the most out of ClaSnap. Find answers below or reach out directly.
How do I log a meal?
Tap the + button in the top navigation bar. Choose Search Ingredient, Search Recipe, or attach a photo. Adjust portion size, pick a meal type, and save.
Can I add my own foods?
Yes. In the search screen, enable Custom Entry, enter a name, portion in grams, and optional total calories. Choose to save as an ingredient or recipe — it will appear under the Custom category.
Where is my data stored?
All meal records and photos are stored locally on your device. ClaSnap does not sync to the cloud and does not require an account. Deleting the app removes all data.
How do I change language or food region?
Go to Me → Settings. Under Language, pick English, Auto, 简体中文, 日本語, 한국어, or Español. Under Food Region, choose your preferred regional food database.
How do I set my daily calorie goal?
During onboarding or anytime in Me → Settings → Goals, adjust the slider for your daily calorie target. Weight can optionally be used to suggest a starting goal.
How do I delete all my data?
Go to Me → Settings → Data and tap Clear All Meals. Alternatively, delete the ClaSnap app from your iPhone.
Why do nutrition numbers differ from labels?
ClaSnap uses curated databases and standard portion calculations. Values are estimates for reference — cooking methods, brands, and portions vary. ClaSnap is not a medical device.
Does ClaSnap work offline?
Yes. Searching the built-in ingredient and recipe libraries, logging meals, and viewing reports all work without internet. Some manual searches for unlisted foods may query public nutrition APIs.
App crashes or won't open?
Ensure iOS 15.6+. Force-quit and reopen. If the issue persists, restart your iPhone and check for App Store updates. Contact us with your iOS version and device model.
如何记录一餐？
点击导航栏右上角的 +，选择搜索食材、搜索菜品或拍照/相册。调整份量、选择餐次后保存即可。
可以添加自定义食物吗？
可以。在搜索页开启「自定义输入」，填写名称、克数和可选热量，并选择保存为食材或菜品，之后可在「自定义」分类中找到。
数据存在哪里？
所有饮食记录和照片均保存在您的 iPhone 本地，无需账号，不上传云端。删除 App 即可清除全部数据。
如何切换语言或饮食地区？
进入 我的 → 设置，在语言中选择 English、跟随系统、简体中文、日本語、한국어 或 Español；在饮食地区中选择对应食物库。
如何设置每日热量目标？
首次引导或 我的 → 设置 → 目标 中拖动滑块即可。可选填体重以获得推荐起始值。
如何删除全部数据？
进入 我的 → 设置 → 数据，点击「清除全部饮食记录」。也可直接卸载 App。
营养数值为什么和包装不一致？
ClaSnap 使用内置食物库与标准份量计算，数值仅供参考。烹饪方式、品牌与份量均会影响实际摄入，本 App 不提供医疗建议。
离线能用吗？
可以。内置食材/食谱搜索、记录与报告均支持离线。少数未收录食物的手动搜索可能联网查询公开营养数据库。
闪退或无法打开？
请确认 iOS 15.6 及以上，尝试强制关闭后重开、重启 iPhone 并检查 App Store 更新。若仍有问题，请联系我们并说明系统版本与机型。